These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. DART is the AnyConnect Diagnostics and Reporting Tool that you can use to collect data for troubleshooting AnyConnect installation and connection problems. DART assembles the logs, status, and diagnostic information for Cisco Technical Assistance Center (TAC) analysis. The DART wizard runs on the device that runs AnyConnect. Latest reported support status of Cisco AnyConnect DART on Apple Silicon and Apple M1 Processors. The AnyConnect Mobility Client package must be installed first, followed by DART. Cisco AnyConnect can be installed through the Graphic User Interface (GUI) or Command Line (CLI). Certain Departmental Pools, Full Tunnel VPN, and Split Tunnel VPN Pools require Two Factor Authentication (2FA) through Duo Security to connect.

1. Install Cisco Anyconnect
2. Cisco Anyconnect Dart Installer
3. Cisco Anyconnect Dart Log
4. Cisco Anyconnect Dart
5. Cisco Anyconnect Download
6. Cisco Anyconnect Dart Bundle
7. Cisco Anyconnect Dart Download

Objective

The objective of this document is to show you what information to gather before performing basic troubleshooting for some common installation errors and the steps on how to gather them.

When installing the Cisco AnyConnect Secure Mobility Client, errors may occur and troubleshooting may be needed for a successful setup.

• To know more about basic troubleshooting on common installation errors, click here
• For additional information on AnyConnect licensing on the RV340 series routers, see this article
• If you're looking for guidelines for using AnyConnect, click to see the guidelines section of the release notes

Install Cisco Anyconnect

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Software Version

• 4.4 (Release notes)

Note: Always be sure to use the latest version, click here to go to the AnyConnect downloads page.

Gather Information for Basic Troubleshooting

View Statistical Details

Cisco Anyconnect Dart Installer

An administrator or end user can view statistical information for a current AnyConnect session. Follow the steps below:

Step 1. On Windows, navigate to Advanced Window > Statistics > VPN drawer. On Linux, click the Details button on the user GUI.

Step 2. Choose from the following options depending upon the packages that are loaded on the client computer.

• Export Stats— Saves the connection statistics to a text file for later analysis and debugging.
• Reset— Resets the connection information to zero. AnyConnect immediately begins collecting new data.
• Diagnostics— Launches the AnyConnect Diagnostics and Reporting Tool (DART) wizard which bundles specified log files and diagnostic information for analyzing and debugging the client connection.

Cisco Anyconnect Dart Log

Run Diagnostics and Reporting Tool (DART)

Cisco Anyconnect Dart

DART is the AnyConnect Diagnostics and Reporting Tool that you can use to collect data for troubleshooting AnyConnect installation and connection problems. DART assembles the logs, status, and diagnostic information for Cisco Technical Assistance Center (TAC) analysis.

The DART wizard runs on the device that runs AnyConnect. DART does not require administrator privileges. You can launch DART from AnyConnect, or by itself without AnyConnect.

The following operating systems are supported:

• Windows
• Mac OS X
• Linux

Step 1. Launch DART.

Cisco Anyconnect Download

• For a Windows computer, launch the Cisco AnyConnect Secure Mobility Client.
• For a Linux computer, choose Applications > Internet > Cisco DART or /opt/cisco/anyconnect/dart/dartui.
• For a Mac computer, choose Applications > Cisco > Cisco DART.

Step 2. Click the Statistics tab and then click Details.

Step 3. Choose Default or Custom bundle creation.

• Default — Includes the typical log files and diagnostic information, such as the AnyConnect log files, general information about the computer, and a summary of what DART did and did not do. The default name for the bundle is DARTBundle.zip, and it is saved to the local desktop.

Note: This is the only option for Mac OS X. You cannot customize which files to include in the bundle.

• Custom — This option allows you to specify what files you want to include in the bundle (or the default files) and to select a different storage location for the file other than the desktop.

Step 4. (Optional) If DART seems to be taking a long time to gather the default list of files, click Cancel, re-run DART, and choose Custom to select fewer files. My dream came true mp3 download.

Step 5. (Optional) If you chose Default, DART starts creating the bundle. If you chose Custom, continue following the wizard prompts to specify logs, preference files, diagnostic information, and any other customizations.

Get Computer System Information

For Windows type msinfo32 /nfo c:msinfo.nfo.

Get Systeminfo File Dump

For Windows type c:sysinfo.txt at the sysinfo command prompt.

The Remote Access VPN is a virtual private network that creates a safe and encrypted connection over the Internet.

Cisco Anyconnect Dart Bundle

You may connect to the VPN to securely access on-campus UGA systems from off-campus. You may also use it to gain access to restricted or sensitive information while on-campus.

You can download the Cisco AnyConnect VPN client from the app store appropriate for your device or from the UGA Remote Access page. If you are having difficulty installing directly from the enterprise VPN, the following stand alone installers are available: AnyConnect for Windows — this file contains the AnyConnect version for Windows. AnyConnect for Linux — this file contains the AnyConnect version for Linux. AnyConnect for MacOS — this file contains the 64-bit AnyConnect version for Mac OSX. The installation comes with several modules that are not needed. If the option is available to you, you will need to uncheck parts of the installation package as indicated in the following image: Free download universal document converter 5.1 full version. We recommend using either Firefox or Google when downloading the AnyConnect for Windows installer. There are known issues associated with both Internet Explorer and Microsoft Edge when used to download the AnyConnect version for Windows. If you are having issues installing the VPN on a Mac, click here. If you have any questions or need assistance, please email theEITS Help Deskor call 706-542-3106.

To log in to the VPN, you will need to use ArchPass, UGA’s two-step login solution powered by Duo. You can enroll devices in Duo through the Self-Service Portal on the ArchPass website.

To connect to the VPN:

1. Open your VPN client and type remote.uga.edu
2. Choose a VPN Group
3. Enter your MyID and Password
4. In the “Second Password” field, either enter a passcode generated by your Duo Mobile App or type in your authentication method:

Cisco Anyconnect Dart Download

• Push – receive push notification
• SMS – receive passcode via text message
• Phone – receive phone call to mobile or landline

You can find screenshots and complete instructions for using ArchPass with the VPN on the EITS Help Desk site.

01 Default is for general VPN use, to gain access to on-campus UGA systems while off-campus. It is available to any UGA student, faculty and staff member. Most users will choose this group.

Each time you log in to the Remote Access VPN you will receive an email notice. This process is intended to help minimize fraudulent logins to the VPN.

The notice will come from soc@uga.edu and have the subject line 'Alert: UGA Remote Access VPN Login..'

If you have not logged in to the Remote Access VPN and receive an email notice, your MyID password may be compromised.

In that case, you should contact UGA's Office of Information Security by emailing abuse@uga.edu. You will be asked to provide information in the email notice.

As always, if you are unsure if an email is legitimate, you may contact the EITS Help Desk at 706-542-3106 or helpdesk@uga.edu